Description
I thought I had cancelled my membership in 12/2009. Apparently I didn't and have been giving them $20 a month ever since. Oh well that's my bad.
However, not noticing that i was paying this bill each month, when my debit card changed because of a breach somewhere i did not notify WOW that I had a new card. 11 days after my payment did not get made because of the old card on file I receive a call completely out of the blue from a debt collection agency saying I'm delinquent on my account.
Needless to say I was shocked and called the place and spoke with Peter. This was at 12:30 in the afternoon. He advised me there was nothing he could do and even scoffed and asked "How is it our fault you didn't know you hadn't cancelled your account?" I never blamed them for me not canceling my account. All I want is to cancel my account and have the debt removed from a collection agent.
Peter told me that the manager had already left for the day at 12:30 in the afternoon. I told him to have one of the other managers from another site or the owner call me. He assured me he would.
I then never received a call back and called them back at 6:04. Peter then told me that he had given the manager my info before he left. How could that be if the manager wasn't there?Peter said that the manager told him he wouldn't call me even though Peter apparently told him how upset I was. So the manager has complete disrespect for a paying member who wants to cancel.
Then I advised Peter to have someone call me immediately. He repeatedly advised me that he could not get any manager or owner to call me. I then told Peter that if the owner did not give me a call back within 10 minutes I would come down and we would resolve the issue at the front desk.
My phone rang 20 minutes later but it was not the owner, it was Peter. Peter told me that he did reach the owner of the business who told Peter that he would not call me and that I would need to wait and talk to the manager who apparently refused to talk to me today. Then Peter advised me that if I came in to WOW that the owner told him to call the police and have me removed from the premises. Now I know why it's ok for the manager to have complete disrespect for paying members.
All I want is for them to cancel my membership and advise the debt collection agency that contacted me today that I owe nothing. Why is that so hard for this business to understand?
4 Comments
Tan (Guest)
Amigo (Registered User)
Tan is right. I wish I had noticed sooner. Or I wish WOW had any morals whatsoever. You think they could have contacted me when I sent the original request 12/2009. But no, like other reviewers elsewhere, I discovered that they could not even care to acknowledge my error and contact me. No they happily charged me $20 a month because I did not notice plus any annual fees. Do not go to WOW. In the end you'll end up being extremely sorry and disappointed. Now because my debit card was compromised and changed they were not able to charge me this month. And instead of contacting me they immediately sent it to a debt collection agency.
I didn't even talk to the agency long enough to realize that in addition to charging me these past 2 1/2 years without my knowledge they are adding a $10 late fee.
So all in all, no call or letter when I sent a letter not certified in 2009 to acknowledge that was not valid. Then no call or letter saying my account info was not valid before sending me to a collection agent and charging me a late fee. And refusal to be spoken to by the manager or the owner.
Stay away from that dump if you know what's god for you.
Closed Amigo (Registered User)
Unhappy 321 (Guest)
WOW has the worst customer service that I've ever encountered. Do I really have to go to the post office to do registered mail to end my year long membership that is expiring anyway? I think I'll just end my auto-pay and that will be that.
Other example of horrible customer service: During the power outages last year, they charged me $10 to let my daughter shower at their facility while I heard after that other gyms were opening their facilities to the public for the same for free.
My bad anyway, I re-joined after they sold me a membership in Waterford saying I could go to any WOW then changed that on me and no longer offered the Middletown and Cromwell gyms. I should have known then that they were horrible to do business with,.